Porter/ Concierge
Core
Provide positive guest experiences by welcoming guests, assisting with luggage, organizing local tours and transport, and anticipating guest needs in a 5-star luxury hotel.
Role type
Front Office Porter/Concierge
Builds
Guest services and local concierge arrangements for hotel guests
Domain
Hospitality / Luxury Hotel
Deliverable
client delivery
Required skills
Local knowledge of Brisbane, Luggage handling, Event and tour organization, Transport and flight booking, Restaurant reservation management, Upselling techniques, High-profile guest interaction, Manual and automatic vehicle driving, Physical lifting (20kg+)
Preferred skills
Full driver's license, Manual transmission driving experience
Technologies
None
Responsibilities
Assist guests with luggage and valet parking, Organize events, tours, flights, transport, and restaurant bookings, Up sell and suggestive sell to enhance guest experience, Deal with high profile guests and their entourage, Maintain impeccable presentation standards, Work a variety of shifts including weekends and public holidays
Seniority
Entry-level, hands-on IC