Intake & Administration Officer – Aged Care & NDIS
Core
Manage new client enquiries, onboarding, and service administration for aged care and NDIS programs.
Role type
Client-facing intake and operations officer
Builds
Client onboarding journeys and service access pathways
Domain
Aged care and disability support services
Deliverable
client delivery
Required skills
Client communication, intake process management, CRM maintenance, documentation handling, scheduling coordination, record keeping, multi-tasking, computer literacy, confidentiality
Preferred skills
Aged care experience, NDIS experience, home care experience, case management experience, allied health administration experience, rostering experience, proficiency with ShiftCare, Employment Hero, My Aged Care, PRODA, NDIS portals, Xero, electronic signing platforms
Responsibilities
Respond to client enquiries via phone, email, and online forms; manage prospective clients through the intake process; collect and record client and funding information; coordinate intake appointments and assessments; prepare and send service agreements and consent forms; liaise with care managers, nurses, and external providers; assist with worker allocation and initial service scheduling; maintain accurate client records; follow up on documentation; escalate clinical or safeguarding matters; provide general administrative support including invoicing documentation.
Seniority
Individual contributor, operational level