Product Support Specialist
Core
Serve as the primary point of contact for customers, diagnosing and resolving product issues while acting as the voice of the customer to align product roadmaps with customer needs.
Role type
Senior IC product support specialist (SaaS)
Builds
AI-powered business planning and performance management platform
Domain
SaaS / Financial Planning & Analysis (FP&A)
Deliverable
client delivery
Required skills
problem diagnosis, process development, customer education, project management, technical troubleshooting, cross-functional collaboration
Preferred skills
knowledge of spreadsheets or business planning, familiarity with HTML/CSS/SQL/APIs, financial qualifications
Technologies
Pigment platform, HTML, CSS, SQL, APIs, Data Integrations
Responsibilities
Diagnose and resolve product issues, educate customers on platform usage, develop support processes, monitor customer health proactively, communicate customer feedback to the product team
Seniority
Mid-level, hands-on IC
