Site Reliability Engineer (SRE)
Core
Maintain the health, stability, and performance of a global WordPress hosting platform while providing advanced technical support to customers.
Role type
Senior Site Reliability Engineer (Platform Operations)
Builds
High-availability hosting infrastructure for WordPress sites
Domain
Web Hosting / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Linux troubleshooting, NGINX, Apache, PHP-FPM, MySQL/MariaDB, Redis, DNS, HTTP/HTTPS, SSL/TLS, CDN, caching, Cloudflare, WAF, incident response, monitoring tools, Bash scripting
Preferred skills
Managed WordPress hosting experience, VIP customer support, high-traffic site optimization, observability tools (Nedata, Datadog), incident management
Technologies
Linux, NGINX, Apache, PHP-FPM, MySQL, MariaDB, Redis, Cloudflare, Datadog, Nedata
Responsibilities
Monitor server health and performance; investigate and resolve complex hosting issues; act as escalation point for support engineers; troubleshoot networking and caching problems; participate in incident response and root cause analysis; create internal documentation and troubleshooting guides.
Seniority
Senior, hands-on IC
