Service Delivery Manager
Core
Oversee operations across two funeral service brands in Hobart, leading teams and ensuring high standards of service delivery in a sensitive environment.
Role type
Senior IC operations manager (funeral services)
Builds
Funeral service operations and customer experiences
Domain
Funeral services / Healthcare
Required skills
Team leadership, operational management, compliance and safety management, stakeholder management, process improvement, resource management, crisis management
Preferred skills
Experience in funeral services, healthcare, aged care, or emergency services, empathy, calmness under pressure
Responsibilities
Leading and developing operational teams across multiple locations, overseeing day-to-day operations, managing staffing and rosters, ensuring compliance and WHS standards, supporting teams in high-pressure situations, identifying process improvement opportunities
Seniority
Senior, hands-on IC