Salesforce Developer / Administrator – Audiobook Publisher | Colombia
Core
Hands-on Salesforce Developer and Administrator supporting a global digital media and audiobook publisher with a focus on telephony migration and Experience Cloud expansion.
Role type
Senior IC Salesforce Developer/Administrator
Builds
Production Salesforce instances (Sales, Service, Experience Cloud) and telephony integrations
Domain
Digital Publishing / Media / Telephony
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce development, Salesforce administration, Lightning Web Components (LWC), Apex, declarative configuration, system automations, API integrations, Jira
Preferred skills
Genesys integrations, Talkdesk/CTI platforms, telephony automation migration, Marketing Cloud, Zapier/SMS/live chat integrations
Technologies
Salesforce, LWC, Apex, Genesys, Talkdesk, Jira, Marketing Cloud, Zapier
Responsibilities
Develop and maintain Sales, Service, and Experience Cloud; architect solutions using configuration or custom code; build and optimize automations; program LWC and Apex; execute telephony migration from Talkdesk to Genesys; support data integrations; troubleshoot technical issues; manage Jira tickets.
Seniority
Senior, hands-on IC
