Customer Engagement Manager
Core
Own end-to-end delivery and stabilization of production-grade agentic AI solutions for enterprise customers, translating business workflows into feasible AI systems.
Role type
Senior delivery leader for agentic AI implementation
Builds
Production agentic AI systems that automate complex enterprise workflows
Domain
Enterprise AI / Agentic AI / Workflow Automation
Deliverable
production ML models | product features
Required skills
Technical delivery leadership, agentic AI and workflow orchestration expertise, enterprise system implementation, stakeholder management under pressure, technical de-risking, cloud platform familiarity (AWS/GCP/Azure), API and integration knowledge
Preferred skills
Experience in fast-growing startups or enterprise platform companies, track record of stabilizing systems post-go-live, background in Value Engineering or similar delivery roles
Technologies
Agentic AI platforms, Enterprise SaaS, Cloud platforms (AWS, GCP, Azure), APIs
Responsibilities
Own delivery from design alignment through production rollout and stabilization; Translate customer business processes into feasible agentic AI workflows; Provide technical oversight and anticipate implementation risks; Act as primary delivery contact for customer business and IT stakeholders; Coach teams during high-stress delivery phases; Track success through adoption signals and outcome metrics; Mentor teams on delivery standards and discipline
Seniority
Senior, hands-on delivery leader
