Technical Support Engineer (Japanese)
Core
Provide post-sales technical support and on-site field engineering for Genetec's physical security software solutions, including system installation, troubleshooting, and customer liaison.
Role type
Technical Support Engineer (Field & Remote)
Builds
Genetec video security and access control systems
Domain
Physical Security / Video Surveillance / Access Control
Deliverable
client delivery
Required skills
hardware and software troubleshooting, network configuration, Windows OS administration, IP-based video security systems, SQL databases, TCP/IP protocols, network storage, server virtualization
Preferred skills
C# or PowerShell scripting, Microsoft SQL Server administration, MCSE or VMware certifications, CCTV system deployment, access control system administration, license plate recognition
Technologies
Windows OS, Active Directory, IIS, GPO, switches, routers, CCTV, DVRs, SAN, NAS, iSCSI, SQL Server, VMware
Responsibilities
diagnose and resolve complex technical issues and service outages, perform on-site system installation, audit, and maintenance, act as technical liaison between Genetec and customers, document issues in ticket and CRM systems, contribute to technical documentation and knowledge base
Seniority
Entry to Mid-level, hands-on IC
