SAP Enterprise Service Management (ESM) Consultant
Core
Lead business workshops, define solution architecture, and configure SAP Service Cloud V2 for customer service and field service solutions.
Role type
Senior SAP ESM Consultant (Functional Lead)
Builds
SAP Service Cloud V2 implementations for customer service and field service operations
Domain
Enterprise Service Management (ESM) / Customer Service
Required skills
SAP Service Cloud V2 configuration, requirements gathering, solution architecture, functional specifications, project leadership
Preferred skills
SAP Enterprise Service Management (ESM) implementation experience
Technologies
SAP Service Cloud V2
Responsibilities
Lead business workshops, facilitate requirements gathering sessions, define solution architecture, configure SAP Service Cloud V2, provide functional leadership throughout design, build, testing, and deployment phases
Seniority
Senior, hands-on IC
