WPI Claims Specialist
Core
Investigate, assess, and determine impairment entitlements for injured workers navigating the Whole Person Impairment (WPI) process to ensure correct compensation.
Role type
WPI Claims Specialist
Builds
WPI document bundles and assessment requests
Domain
Workers Compensation and Personal Injury Claims
Deliverable
client delivery
Required skills
analytical skills, attention to detail, problem-solving, decision-making, organizational skills, ability to navigate challenging conversations
Preferred skills
tertiary studies, experience in legal/mediation/dispute resolution, customer service experience
Responsibilities
Manage inbound and outbound calls for liability assessment, complete comprehensive reviews of workers' compensation claims, request and obtain relevant medical evidence, investigate and analyse medical and factual information, determine injured workers' entitlement to impairment benefits, communicate with injured workers and legal representatives, manage claims in accordance with legislative requirements
Seniority
Individual Contributor
