Director, Client Operations, Risk & Complexity Enablement
Core
Own the end-to-end operations ecosystem for a complex digital investing and client service environment, ensuring operational excellence, service resilience, and risk management.
Role type
Senior leadership Director of Client Operations
Builds
Digital investing platforms and client service delivery
Domain
Financial services / Digital investing
Required skills
Operational performance management, workforce planning, service resilience, process improvement, complex issue resolution, risk management, financial analysis, data-driven decision-making, executive communication, stakeholder management
Preferred skills
Lean, Six Sigma, Agile, Change Management, Program Management, AI-enabled capabilities, analytics
Technologies
Digital servicing platforms, contact centre technologies, analytics tools
Responsibilities
Own service delivery and operating performance across assigned client operations; Monitor demand, capacity, and service levels leading timely interventions; Lead operational readiness for launches and service disruptions; Establish governance and resolution for escalations, complaints, and fraud events; Translate modernization initiatives into operational requirements and frontline execution; Lead and develop high-performing teams; Integrate data to develop performance insights and resource plans; Establish dashboards covering commitments, risks, and operational performance.
Seniority
Director, strategic leadership & team management
