Senior Manager, Operations Strategy
Core
Lead high-impact, data-driven projects to optimize operations, enhance customer experience, and drive continuous improvement across product domains.
Role type
Senior Manager, Operations Strategy
Builds
Operational processes and strategic initiatives for global payments and financial platform
Domain
Fintech / Global Payments
Deliverable
dashboards & analysis
Required skills
Strategic project management, Data analysis, Stakeholder management, Problem-solving, Cross-functional collaboration, KPI monitoring
Preferred skills
SQL, Looker, Tableau, Product development influence, Entrepreneurial mindset
Technologies
SQL, Looker, Tableau
Responsibilities
Identify and drive strategic projects for product domain lifecycle analysis; Perform data analysis for customer experience (CX) across enterprise clients and verticals; Collaborate with Product, Customer Success, and Engineering to align stakeholders; Prepare progress reports and risk assessments for senior leadership; Monitor and report on KPIs with actionable recommendations; Identify opportunities for operational excellence based on industry trends.
Seniority
Senior, hands-on IC with strategic leadership
