Customer Experience Agent
Core
Operational bridge ensuring cross-functional alignment and end-to-end service excellence for customer orders, complaints, and logistics.
Role type
Senior Customer Experience Agent (Order Management & Logistics)
Builds
Seamless order processing, tracking, and execution flow between Sales, Production, and Logistics teams.
Domain
Food & Beverage (Protein Snacking) + Supply Chain Logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Advanced order management, EDI interface monitoring, export documentation handling, inventory and stock control, logistics across all transportation modes, GS1 database management, consumer care coordination, sales order returns/credit memo approval, last-mile shipment oversight, product traceability maintenance.
Preferred skills
Proactive issue resolution, monthly feedback trend reporting, autonomous ownership, high emotional intelligence.
Technologies
EDI interfaces, GS1 database, sales order management systems, shipping documentation systems.
Responsibilities
Monitor EDI interfaces daily for accuracy and error resolution; manage sales order returns and credit memos for damaged stock; coordinate consumer care processes and issue monthly feedback reports; oversee last-mile shipments and ensure pre-shipment requirements are met; maintain GS1 database for accurate product information; communicate order status and tracking updates to customers.
Seniority
Mid-Senior, hands-on IC
