Senior Engineering Manager - Enterprise Trust & Reliability
Core
Lead engineering for Commercial Tech & Integrations and Stability & Operations teams to enable enterprise adoption, procurement readiness, and platform reliability.
Role type
Senior Engineering Manager (Enterprise Trust & Reliability)
Builds
Production APIs, integrations (LMS/KMS, Anthropic), CRM data flows, incident management systems, and observability tooling.
Domain
EdTech / AI adoption platform / Enterprise SaaS
Deliverable
production ML models | product features | infrastructure
Required skills
Engineering management, technical direction, hiring and team building, incident response leadership, API design, reliability engineering, stakeholder management for enterprise buyers
Preferred skills
AI-native tooling usage (Claude Code), agentic workflows, building from scratch, cross-functional collaboration
Technologies
Claude Code, agentic tooling, CRM systems, LMS, KMS, Anthropic APIs
Responsibilities
Line-manage ~7 engineers across two groups, partner with tech leads on architecture, drive delivery rhythm and on-call practices, hire and raise the bar for the team, ensure operational backbone health
Seniority
Senior, hands-on IC manager
