Services Engagement Manager - ClinData
Core
Set customers up for success and represent the value proposition for Veeva ClinData implementations during the scoping and planning phase.
Role type
Services Engagement Manager (SEM)
Builds
Implementation proposals, Statements of Work (SOW), and strategic alignment for clinical data projects
Domain
Life Sciences / Clinical Data Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Clinical Data Applications consulting, project scoping, resource modeling, SOW negotiation, clinical trial systems knowledge (EDC, IVRS, CTMS, eCOA), Life Sciences industry experience, executive stakeholder engagement, negotiation
Preferred skills
Clinical protocol interpretation, SaaS/Cloud delivery experience
Technologies
ClinData, EDC, IVRS, CTMS, eCOA
Responsibilities
Align with services and sales teams to provide implementation proposals; Set client and internal stakeholder expectations; Provide awareness and alignment with the partner ecosystem; Position support, training, and other solutions for customer success
Seniority
Mid-Senior, hands-on IC
