Business Systems & Change Analyst
Core
Implement, test, train, document, and embed process, system, and workflow improvements to make the team more effective and scalable.
Role type
Business Systems & Change Analyst
Builds
Operational improvements, training materials, user guides, and AI-enabled productivity solutions
Domain
Financial services / Business operations
Required skills
Microsoft 365, business systems, process improvement, documentation, training, stakeholder management, project management
Preferred skills
Salesforce, AI tools, change management methodologies
Responsibilities
Implement approved process, system, and workflow improvements; Coordinate testing and rollout activities; Develop training materials and user guides; Improve adoption of new systems and ways of working; Enhance reporting and operational visibility; Support data quality and governance initiatives; Help evaluate and implement productivity, automation, and AI solutions; Manage implementation activities across multiple projects