Claims Advisor
Core
Manage a portfolio of personal injury claims, acting as the primary contact to guide customers through the claims journey from lodgement to resolution.
Role type
Claims Advisor (Personal Injury)
Builds
Claims resolution outcomes and customer recovery pathways
Domain
Insurance / Personal Injury
Deliverable
client delivery
Required skills
Claims management, assessment and decision-making, regulatory compliance, stakeholder collaboration, record keeping
Preferred skills
Analytical thinking, attention to detail, adaptability, resilience
Responsibilities
Manage inbound customer enquiries, assess and manage claims from initial lodgement through to resolution, maintain accurate claim records, collaborate with internal teams and external stakeholders
Seniority
Individual Contributor
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