Service Delivery Manager
Core
Primary point of contact for hyperscale data centre customers, managing fit-out, onboarding, and operational support from build to go-live.
Role type
Service Delivery Manager (Infrastructure/Construction)
Builds
Hyperscale data centre fit-outs and customer onboarding
Domain
Data Centre Infrastructure / Construction
Deliverable
product features
Required skills
Project Management, Customer engagement, Risk analysis, Budget management, Contract negotiation, Reporting, Procurement coordination, Audit/Inspection management
Preferred skills
PMP certification, Data centre infrastructure fit-out experience
Technologies
MS Project, Visio, Bluebeam, SharePoint, Outlook, Word, Excel, PowerPoint
Responsibilities
Coordinate customer fit-outs and onboarding, manage project budgets and trackers, conduct audits and inspections, prepare operational reporting (SLA, security), negotiate costs with contractors, support sales pre-activities
Seniority
Mid-level, hands-on IC