Automotive Customer Service Representative
Core
Provide inbound sales support and product enquiries for automotive parts, using knowledge to identify solutions and process sales.
Role type
Automotive Customer Service Representative (Sales Support)
Builds
Aftermarket automotive parts and workshop equipment
Domain
Automotive retail and trade supply chain
Deliverable
product features
Required skills
Automotive parts knowledge, Customer service, Sales (upselling/cross-selling), POS systems, Phone support, Problem resolution, Record keeping
Preferred skills
Automotive industry experience, Trade sales experience, Call centre experience
Responsibilities
Deliver prompt support for customer enquiries via phone, Resolve enquiries and identify cost-effective solutions, Accurately record customer interactions and complaints, Follow up on customer issues and escalate recurring concerns, Identify opportunities to upsell and cross-sell products and services, Maintain strong automotive product and service knowledge
