Product Manager, Digital Banking (18 Month Contract)
Core
Devising strategies and leading projects to optimize customer service via Equitable Bank's digital channels, specifically online and mobile banking.
Role type
Product Manager (Digital Banking)
Builds
Online and mobile banking service functionality and customer experience
Domain
Financial Services / Digital Banking
Deliverable
product features
Required skills
Strategy development, Roadmap planning, Project management, Vendor management, Regulatory compliance, Scrum leadership, Backlog management, Customer experience design
Preferred skills
MBA, Mobile ecosystem familiarity, User experience design principles
Responsibilities
Assist in development of strategy and roadmaps for service functionality, Assist in the delivery of new products and features in digital channels, Assist in the running of the digital channels day-to-day, Driving Digital Banking projects with internal groups and vendors, Working with marketing and sales on best way to deliver leads and offers, Working with the call center to ensure smooth operations, Managing various vendor relationships, Working with legal, compliance, fraud, etc. to ensure protection of customers