Customer Service Representative
Core
Provide high-level customer service, process orders and enquiries, and support sales administration for an automotive company.
Role type
Customer Service Representative (Automotive)
Builds
Customer orders, invoices, and sales support for automotive parts and products.
Domain
Automotive industry
Required skills
Order processing, inbound call handling, email communication, inventory management, invoicing, warranty processing, sales support, technical product knowledge, report preparation
Preferred skills
Automotive industry experience, automotive parts knowledge, proactive problem solving, team collaboration
Technologies
Electronic order systems, CRM tools, reporting software
Responsibilities
Respond to inbound customer calls and enquiries, handle product and technical enquiries via phone and email, process orders received via phone, email and electronic systems, manage backorders and order queries, process invoices, credits and warranties, advise customers of promotions, support the Sales team with administration, prepare reports and maintain accurate records
