Business Performance Analyst
Core
Assess agent performance and compliance through audits, analyze results to identify trends and risks, and provide evidence-based recommendations to improve scheme outcomes.
Role type
Senior IC business performance analyst (audit)
Builds
Audit outcomes, performance reports, and compliance determinations for WorkSafe agents
Domain
Insurance / Workers compensation / Audit
Required skills
audit expertise, workers compensation claims experience, analytical judgement, stakeholder engagement, data analysis, claims management systems proficiency
Preferred skills
HR disciplines knowledge (performance management, remuneration), complex claims decision-making, system improvement contribution
Technologies
ACCtion, Novus, Microsoft Office suite
Responsibilities
Manage assigned audits and projects within the annual Agent audit program, undertake APA and Schedule G verification audits, analyze audit results to identify trends and risks, communicate audit outcomes and rationale to agents, build collaborative relationships with stakeholders, contribute to improvements in audit systems and processes
Seniority
Senior, hands-on IC
