Staff Product Manager, Transactions & Trust
Core
Own the end-to-end financial journey of a two-sided marketplace, from checkout through settlement, balancing guest protection, operator fairness, and sustainable revenue.
Role type
Staff Product Manager (Payments & Marketplace Trust)
Builds
Checkout, payments, payouts, fees, insurance, credits, dispute resolution, and reputation systems for a two-sided marketplace.
Domain
Fintech / Two-sided Marketplace
Required skills
Product strategy, systems thinking, customer discovery, data-driven decision-making, cross-functional influence, complex tradeoff analysis, policy design, mentorship
Preferred skills
Insurance product design, payment processor experience, configurable fee systems, dispute/reputation system experience, multi-region transaction experience
Responsibilities
Own strategy for the complete transaction lifecycle including checkout, payments, payouts, fees, insurance, and dispute resolution. Design fee structures and policies for cancellations, refunds, and credits. Lead the transition to a unified review and reputation system. Define and manage outcomes like checkout conversion and payout accuracy. Conduct ongoing customer discovery with guests and operators. Mentor other Product Managers and improve product-development practices.
Seniority
Staff, hands-on IC with mentorship responsibilities
