Systems Support - Systems Analyst
Core
Provide third-level support, investigate and resolve issues, and maintain business-critical travel systems for Global Supply and Selling Partners.
Role type
Systems Support Analyst (Third-Level Support)
Builds
TravelBox, HotelHub, HELiO, and associated global booking systems
Domain
Travel Technology / Global Booking Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Third-level support, issue investigation, system maintenance, functional testing, release coordination, documentation, training delivery, process improvement
Preferred skills
Travel systems exposure, global booking system complexity understanding, customer service experience
Technologies
TravelBox, HotelHub, HELiO
Responsibilities
Provide third-level support for business-critical systems and escalated queries, Investigate and resolve business and system-related issues, Deliver setup, maintenance, and support for specific travel platforms, Monitor system performance and communicate findings, Coordinate release management activities with vendors, Execute functional testing and review system modification documentation, Provide internal training and demonstrations, Develop and maintain system documentation and knowledge articles, Proactively recommend process improvements
Seniority
Junior to Mid-level, hands-on IC