Customer Experience & Tech Support
Core
First point of contact at a retail front counter handling returns, repairs, faulty swapovers, and technical enquiries for customers.
Role type
Customer experience & tech support specialist
Builds
Resolves customer issues and manages repair workflows for technology products
Domain
Retail / Consumer Electronics
Deliverable
client delivery
Required skills
Customer service, problem-solving, process explanation, case management, technology product familiarity, professional communication
Preferred skills
Retail experience, tech support experience, adaptability to training
Responsibilities
Serve customers at the front counter, manage returns and exchanges, troubleshoot technical issues, log and follow up repairs and warranty claims, provide updates on repair progress, handle customer concerns professionally, collaborate with sales and service teams