Cloud Systems Support Officer
Core
Level 2 Cloud Systems Support Officer providing troubleshooting, administration, and automation for Microsoft 365 and Azure environments for business customers.
Role type
Level 2 Cloud Systems Support Engineer
Builds
Managed services for Microsoft 365 and Azure environments
Domain
Cloud Infrastructure & Identity Management
Required skills
Microsoft 365 administration, Azure infrastructure management, Identity & Access Management (Entra ID), PowerShell scripting, Automation (Rewst), Incident troubleshooting, User lifecycle management, Cloud security configuration
Preferred skills
RMM/PSA platform experience, Microsoft Defender suite knowledge, Advanced automation workflow orchestration
Technologies
Microsoft 365, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Intune, Microsoft Entra ID, Azure Virtual Machines, Azure Networking, Azure Storage, Azure Backup, Azure Monitoring, PowerShell, Rewst
Responsibilities
Troubleshoot and resolve incidents for Microsoft 365 and Azure services; Administer user identities, security groups, and access management; Support Azure VMs, networking, storage, and backup; Create and maintain automation workflows using Rewst and PowerShell; Document technical procedures and support activities; Escalate complex issues to senior engineers.
Seniority
Mid-level, hands-on IC