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Claims Consultant, Group Claims - CBUS

Melbourne, Victoria💼 Full-time🗓 2026-08-28 → 2026-09-26

Core

Manage a portfolio of high-value, underwritten Total Permanent Disability (TPD) claims for the Cbus group, applying technical expertise and knowledge of the Insurance Contracts Act.

Role type

Senior Claims Consultant (Group Claims)

Builds

High-value TPD claims decisions for Cbus members

Domain

Insurance (Life/TPD) + Legal Frameworks

Deliverable

client delivery

Required skills

Complex TPD claims management, Insurance Contracts Act knowledge, Stakeholder engagement (claimants, legal, trustees), Analytical skills, Resilience

Preferred skills

Law or allied health (OT) background, Retail claims experience

Responsibilities

Independently manage 35-45 complex claims, Navigate cover complexities, Collaborate with technical experts, Embed best practices in a new specialist team, Engage with claimants and stakeholders

Seniority

Senior, hands-on IC

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