CRM Support Finance and Technical
Core
Provide functional and technical support for Dynamics 365 CRM environments, resolving issues, configuring processes, and managing integrations for clients.
Role type
Mid-level Dynamics 365 CRM Support Engineer
Builds
Support for Dynamics 365 Customer Engagement, Dataverse, and Power Platform solutions
Domain
Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM)
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Dynamics 365 CRM configuration, Dataverse management, Power Platform automation, JavaScript/TypeScript, C#/.NET, Azure Integration Services, Azure DevOps, solution management, data migration, security role configuration
Preferred skills
Advanced CRM process design, complex custom development, ALM practices, Microsoft Dynamics certifications
Technologies
Dynamics 365, Dataverse, Power Automate, Power Apps, C#, JavaScript, TypeScript, Azure Logic Apps, Azure Functions, Azure Service Bus, Azure DevOps
Responsibilities
Configure CRM processes and Dataverse entities, develop low-to-medium complexity customizations, support integrations with third-party systems, manage support tickets and SLAs, conduct testing and release activities, facilitate client workshops and training
Seniority
Mid-level, hands-on IC