Client Services Coordinator
Core
Lead and support a frontline team providing crisis support, case management, and coordinated care to people experiencing homelessness, poverty, mental health concerns, and substance use.
Role type
Senior IC Client Services Coordinator (Team Lead)
Builds
Integrated support services including food, social welfare, healthcare, and community programs for vulnerable populations.
Domain
Social Services / Community Welfare / Homelessness Support
Deliverable
physical/clinical work
Required skills
Case management, crisis intervention, team leadership, compliance and accreditation, quality assurance, conflict resolution, client information management systems
Preferred skills
Experience with Alcohol and Other Drugs (AOD) programs, external audit preparation, tertiary qualification in Social Work or related field
Technologies
Penelope, Salesforce
Responsibilities
Provide day-to-day leadership and mentoring to the Client Services team; oversee case management practices and client support plans; support management of AOD programs including reporting and funding acquittals; monitor client records and conduct internal audits; facilitate team meetings, supervision, and professional development; identify and escalate operational risks and safeguarding concerns.
Seniority
Senior, hands-on IC with leadership responsibilities