Customer Service Consultant
Core
First point of contact for landlords and tenants, providing phone-based support for insurance quotes, renewals, policy enquiries, and claim triage.
Role type
Customer service consultant (insurance)
Builds
Insurance quotes, renewals, and new business applications
Domain
Insurance
Deliverable
client delivery
Required skills
Active listening, rapport building, compliance adherence, process following, record keeping
Preferred skills
Previous customer service or contact centre experience, insurance industry knowledge
Responsibilities
Handling quotes, renewals, and new business applications; managing policy enquiries and Certificates of Currency; directing claim-related enquiries; recording customer interactions
Seniority
Individual contributor
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