Bilingual Client Satisfaction Coordinator
Core
Manage new and existing client accounts, coordinate program requirements, and ensure contractual commitments are met to deliver exceptional customer experience.
Role type
Client Relations Coordinator
Builds
Client service programs and operational processes
Domain
Customer Experience / Client Services
Deliverable
client delivery
Required skills
Account management, SLA monitoring, client feedback analysis, project coordination, documentation management, stakeholder communication, reimbursement processing, SOW updates, KPI reporting
Preferred skills
Bilingual proficiency in English and French
Technologies
CRM
Responsibilities
Build and maintain strong client relationships by understanding requirements and managing expectations; Coordinate new and existing client accounts to support seamless program implementation; Monitor compliance with client service level agreements (SLAs); Track client satisfaction and service performance; Respond proactively to client concerns and complaints; Ensure accurate client documentation and communicate program updates; Plan and coordinate project activities; Analyze client feedback and service performance data to recommend improvements; Communicate program changes to internal stakeholders; Update Statements of Work (SOWs) and prepare client presentations.
Seniority
Mid-level, 1–3 years experience