Customer Support Consultant
Core
Guide families from initial enquiry through assessment and therapy bookings via consultative sales conversations and service coordination.
Role type
Customer Support Consultant (Intake & Sales)
Builds
Therapy bookings and service utilization for children requiring support
Domain
Healthcare / Allied Health / Disability Services
Required skills
consultative sales, high-volume call management, CRM proficiency, KPI achievement, scheduling coordination, funding pathway guidance
Preferred skills
allied health or healthcare experience, lead conversion experience, NDIS knowledge
Responsibilities
Manage high volume of inbound and outbound calls and enquiries; Convert enquiries into bookings through consultative conversations; Manage bookings, scheduling changes, payments and client records in Salesforce; Achieve individual and team KPIs relating to conversion and productivity; Proactively manage waitlists and clinician availability; Provide guidance on services, funding pathways, NDIS options, and pricing.
Seniority
Individual Contributor