Fleet Support Officer
Core
Administer and support customer service processes for freight delivery and collection within the Northern Territory logistics network.
Role type
Operations support officer (logistics)
Builds
Customer delivery schedules, freight manifests, and depot equipment records
Domain
Transport & Logistics (Northern Territory, Australia)
Deliverable
product features
Required skills
Regional expertise (Northern Territory), compliance knowledge (fatigue management, Dangerous Goods, Chain of Responsibility), customer service, planning and prioritization, software proficiency (S2, Orcoda, Microsoft Office)
Preferred skills
Understanding of transport regulations (load restraint, dangerous goods handling)
Responsibilities
Advise customers on freight availability and manage delivery/collection communications; Coordinate time slot bookings and freight paperwork; Scan inbound containers and update daily movement sheets; Manage incomplete deliveries and missed pick-ups; Distribute country inbox emails; Maintain Driver Masterfile; Handle special delivery requests and urgent freight; Arrange country manifesting and follow up on PODs.
Seniority
Individual Contributor