Mid-Senior Hospitality Professionals
Core
Lead day-to-day hospitality operations across accommodation, F&B, events, and multi-department environments to meet service and financial targets.
Role type
Mid-Senior Hospitality Operations Manager
Builds
Hotel and resort operations, food & beverage services, guest experiences, and events/banqueting
Domain
Hospitality (Hotels, Resorts, Restaurants, Venues)
Required skills
Team leadership and performance management, Budgeting and forecasting, Operational reporting and KPI analysis, SOP and brand standards implementation, Workforce planning and rostering, Commercial acumen for profitability optimization, Food safety and hygiene compliance, Supplier and stock management
Preferred skills
Hospitality Management or Business qualification, Experience with PMS/POS/RMS/CRM systems, Knowledge of Australian workplace compliance (WHS)
Responsibilities
Lead day-to-day hospitality operations across accommodation, F&B outlets, functions/events, and/or multi-department environments to meet service and financial targets; Drive guest experience standards, quality assurance, and service recovery processes to strengthen satisfaction and reputation; Manage workforce planning, rostering, and team performance through coaching, training, and structured performance management; Oversee budgets, forecasting, and cost controls including labour productivity, procurement efficiency, and waste reduction; Implement SOPs, brand standards, and compliance processes aligned to Australian workplace expectations, including WHS practices, risk assessments, and incident reporting; Maintain food safety and hygiene standards where relevant, supporting audit readiness and regulatory inspections; Partner with commercial and revenue functions to optimise occupancy, ADR/RevPAR (where applicable), covers, and overall profitability; Manage supplier relationships, stock control, and operational readiness for peak trading periods and major events; Produce operational reporting, analyse KPIs, and lead continuous improvement initiatives across service, productivity, and quality; Support strategic initiatives such as new openings, refurbishments, or turnaround programmes depending on assignment
Seniority
Mid-Senior, hands-on IC with leadership potential