Case Management Officer
Core
Assist clients with understanding the Tribunal process, manage complex cases involving significant conflict, and prepare matters for hearing within the Guardianship Division.
Role type
Case Management Officer (Administrative/Legal Support)
Builds
Hearing reports, client documentation, and Tribunal case files
Domain
Legal / Government / Disability Rights
Required skills
Case management, conflict resolution, client communication, legal procedure knowledge, document preparation, deadline management, independent workload management, accuracy
Preferred skills
Experience with high-volume environments, negotiation skills, initiative, customer service
Responsibilities
Assist clients to understand the Tribunal process, manage complex cases with significant conflict, list and prepare matters for hearing, write hearing reports, contact clients regarding hearing participation, comply with Tribunal procedures and legislation
Seniority
Mid-level, individual contributor