Technical Support Specialist
Core
Onsite technical support, product testing, and in-house repair for consumer electronics (TVs, smart devices).
Role type
Senior IC technical support product specialist (onsite)
Builds
Consumer electronics products (monitors, smart TVs, home appliances)
Domain
Consumer electronics / Home entertainment
Deliverable
physical/clinical work
Required skills
Onsite troubleshooting, hardware repair, product testing, configuration of Android/Apple devices, diagnostic skills, report documentation
Preferred skills
Class 3 driving license, overtime availability
Technologies
Android, Apple devices, TV hardware
Responsibilities
Conduct testing for new products/software prior to launch; Provide onsite repair, service, and customer support; Configure TV setup and other devices; Diagnose and troubleshoot onsite issues at customer locations; Record and update test/service reports; Perform in-house repair and maintenance of exchanged TVs; Support warehouse disposal activities
