Information Management Support Officer
Core
Provide frontline service desk support and manage enterprise information management and collaboration systems to ensure the Bank's records and data are secure, accessible, and well-governed.
Role type
Information Management Support Officer (Service Desk & System Administration)
Builds
Enterprise platforms for information security, access control, and records management
Domain
Banking / Information Governance / Records Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Enterprise information management system administration, Document management platform administration, User access review and security maintenance, Procedure and knowledge base creation, User training and train-the-trainer facilitation, Freedom of Information (FOI) request support
Preferred skills
Experience in regulated environments, Tertiary qualification in Computer Science or Information Management
Technologies
Content Manager (TRIM), RBA Box, SharePoint, GovTEAMS
Responsibilities
Provide frontline service desk support for enterprise platforms, Manage onboarding and account access for collaboration systems, Maintain system security and conduct regular user access reviews, Create and maintain procedures for information management practices, Support FOI requests and records disposal activities, Assist with user training and information management projects
Seniority
Mid-level, hands-on IC
