Claims Officer
Core
Manage a portfolio of commercial motor claims from lodgement to settlement, serving customers, brokers, and leasing partners.
Role type
Claims Officer (Commercial Motor)
Builds
Claims settlements and cost management for commercial, fleet, and leasing clients
Domain
Insurance / Commercial Motor
Deliverable
client delivery
Required skills
claims decision-making, negotiation, cost management, fraud identification, stakeholder communication, reserving, supplier management
Preferred skills
commercial acumen, problem-solving, empathy, resilience, continuous improvement
Responsibilities
Manage Commercial, Fleet and Leasing motor claims end-to-end; Provide proactive communication and support to customers, brokers and claim stakeholders; Building strong relationships with leasing clients and acting as a key liaison during the claims process; Making sound claims decisions based on gathered information and policy coverage; Negotiating claim outcomes and settlements with brokers and stakeholders; Managing claim costs through accurate reserving and supplier management; Identifying potential fraud, recovery and salvage opportunities
Seniority
Individual Contributor