General Manager Aftercare
Core
Lead the Service & Warranty division to oversee post-construction maintenance, warranty operations, and customer service for residential homes.
Role type
Senior General Manager (Service & Warranty)
Builds
Post-practical completion activities, maintenance schedules, and warranty fulfillment for homeowners.
Domain
Residential construction / Home building
Required skills
Strategic leadership, residential construction knowledge, team management, complex dispute resolution, commercial acumen, operational performance monitoring
Preferred skills
Tertiary qualifications in Building & Construction
Responsibilities
Provide strategic leadership to the Service & Warranty function; Ensure post-practical completion activities meet contractual obligations; Drive continuous improvement in service and warranty operations; Identify systemic issues to reduce warranty claims; Lead resolution of escalated customer matters and regulatory issues; Monitor operational performance, budgets, and resources.
Seniority
Senior, executive leadership