Change Coordinator
Core
Coordinate, govern, and execute network-related changes across complex customer environments to ensure compliance and minimal service risk.
Role type
Change Coordinator (IT Operations)
Builds
Network change processes and governance frameworks
Domain
Telecommunications / IT Operations
Required skills
ITIL Change Management, ServiceNow/ITSM tools, stakeholder management, risk assessment, change lifecycle coordination, analytical problem-solving, technical information interpretation
Preferred skills
ITIL Foundation certification, Defence/Federal Government environment experience, network technologies (routing, switching, security), CMDB knowledge
Technologies
ServiceNow
Responsibilities
Coordinate end-to-end change lifecycle from initiation to closure; Review and validate Requests for Change (RFCs) for compliance; Support technical teams in preparing implementation plans and rollback procedures; Manage change schedules and approval milestones; Facilitate engagement between engineering, operations, and change authorities; Monitor change progress and address risks; Drive post-deployment activities and CMDB updates; Analyse change performance data to reduce denials.
Seniority
Mid-level, hands-on IC