Sales Relationship Lead Hybrid
Core
Lead a team of eight Sales Coordinators and Sales Relationship Coordinators to support Account Managers and customers, driving growth, retention, and margin improvement through data-led insights and process automation.
Role type
Senior people leader (Sales Operations/Support)
Builds
Sales support processes, customer service outcomes, and automated self-service solutions
Domain
Retail / Workwear / Customer Service
Deliverable
dashboards & analysis
Required skills
Team leadership and development, Strategic thinking, Continuous improvement, Data analysis and reporting, Process simplification and automation, Stakeholder collaboration
Preferred skills
Experience in apparel or inventory-based environments, Power BI or dashboard creation, AI-enabled automation experience
Responsibilities
Leading and developing the Sales Coordinator team, Identifying growth and retention opportunities using customer insights, Analysing data to provide commercial insights, Implementing process improvements to increase productivity, Monitoring customer engagement and CRM compliance, Collaborating with Sales and Customer Service stakeholders
Seniority
Senior, hands-on IC with team leadership