Associate Director, Operational Transformation
Core
Leads planning and delivery of operational transformation initiatives to simplify workflows, lift standards, and build a reliable, resilient experience for customers across Optus Networks.
Role type
Senior IC operational transformation leader (telecoms)
Builds
New operational capabilities, processes, and ways of working for Network Operations, Engineering, OSS, and AI-enabled functions
Domain
Telecommunications / Network Operations / Enterprise Transformation
Required skills
Enterprise-wide transformation program delivery, Network Operations expertise (AIOps, automation, observability), complex dependency management, stakeholder management, strategic roadmap execution, risk mitigation in live environments
Preferred skills
Experience with operating model redesign, commercial and strategic capability, team leadership and development
Technologies
AIOps, automation, observability, service assurance, operational engineering
Responsibilities
Develop and execute the Network Operations transformation roadmap aligned to strategic priorities; Drive end-to-end delivery of cross-functional transformation initiatives; Implement new operating models and processes; Establish governance and dependency management frameworks; Champion operational readiness and transition plans; Monitor performance and benefits realization
Seniority
Senior, hands-on IC
