Customer Support Manager - Carlingford Greens Care Community
Core
Lead administration and customer support operations for a new aged care facility, guiding prospective residents and families through the admission process.
Role type
Senior Customer Support Manager (Aged Care)
Builds
Administrative workflows and resident admission journeys for a new care community
Domain
Residential Aged Care / Healthcare
Deliverable
client delivery
Required skills
Team leadership, client consultation, relationship building, operational management, sensitive communication
Preferred skills
Experience in aged care, healthcare, hospitality, or community services
Responsibilities
Guide prospective residents and families through the admission journey, lead and mentor an administration team, manage day-to-day administration operations, build relationships with residents, families, and community partners
Seniority
Senior, hands-on IC
