Assistant Store Manager, Brisbane Airport
Core
Support the Store Manager in leading a retail team at an airport location to deliver exceptional customer experiences and drive store performance.
Role type
Assistant Store Manager (2IC)
Builds
Retail store operations and customer service experiences
Domain
Telecommunications retail
Deliverable
product features
Required skills
Team coaching and mentoring, Customer de-escalation, Retail operations management, Team engagement, Performance improvement
Preferred skills
Leadership development, Operational efficiency, Adaptability
Responsibilities
Coach and mentor team members, Handle escalated customer enquiries, Maintain daily store operations, Drive team engagement and culture, Support goal setting and continuous learning, Model effective de-escalation techniques
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