PSC Manager - Hawthorne, CA
Core
Manage Natera's phlebotomy program and patient service center operations, including overseeing phlebotomists, managing specimen collection, and ensuring quality control.
Role type
Senior operations manager (phlebotomy program)
Builds
Phlebotomy services and patient specimen collection workflows
Domain
Healthcare diagnostics / Genetic testing
Required skills
Phlebotomy expertise, venipuncture, specimen handling, team supervision, quality control, HIPAA compliance, vendor management, scheduling
Preferred skills
BS/BA degree, financial/budgetary experience, bilingual skills
Technologies
Natera provided system, electronic PHI systems
Responsibilities
Verify test requisitions and patient identification, obtain blood specimens via venipuncture and finger sticks, maintain specimen integrity and quality logs, oversee phlebotomy staff and training, manage PSC vendors and equipment, resolve test order discrepancies, report KPIs to leadership
Seniority
Senior, hands-on IC with management duties