Regional Manager, Customer Experience and Success
Core
Define and execute the Customer Experience and Success coverage model for the US region, managing complex enterprise accounts from proof of concept to production adoption while serving as the technical liaison between the field organization and global Product/Engineering teams.
Role type
Senior leadership Regional Manager, Customer Experience and Success
Builds
Dash0's AI-centric observability platform (OpenTelemetry-native)
Domain
SaaS / Observability / Cloud-native infrastructure
Deliverable
production ML models | product features | client delivery
Required skills
Solutions Architecture, Sales Engineering, Customer Success, team leadership, enterprise account management, observability, distributed systems, Kubernetes, OpenTelemetry
Preferred skills
OpenTelemetry instrumentation, site reliability engineering, platform engineering, DevOps, experience with Datadog/New Relic/Dynatrace/Honeycomb
Technologies
OpenTelemetry, Kubernetes, Datadog, New Relic, Dynatrace, Honeycomb
Responsibilities
Define and execute the Customer Experience and Success coverage model for the US region; Recruit, onboard, and develop Customer Experience and Success professionals; Personally manage complex enterprise accounts through the full engagement cycle; Monitor performance metrics across the full customer lifecycle; Serve as the senior technical escalation point for the regional team; Partner with Enterprise Account Executives on account strategy; Own capacity planning for the function
Seniority
Senior, hands-on IC with team leadership
