Claims Advisor
Core
Assist injured workers and employers with claims administration, case management, and return-to-work support via phone and documentation.
Role type
Claims Advisor (Customer Service & Case Management)
Builds
Claims administration workflows and return-to-work outcomes for injured workers
Domain
Workers Compensation and Personal Injury
Deliverable
client delivery
Required skills
telephone communication, case management, document processing, record keeping, Microsoft Office Suite
Responsibilities
Assist workers and employers with claim processes and document completion, proactively manage cases to achieve early sustainable return to work, manage telephone enquiries, collaborate with specialists to collect information, maintain accurate records
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