Membership Specialist (Mandarin Speaking)
Core
Frontline representative guiding guests through membership onboarding, identity verification, and compliance screening for Crown Sydney members.
Role type
Membership Specialist (Customer Service & Compliance)
Builds
Membership applications and verified guest records for Crown Resorts
Domain
Hospitality / Gaming / Financial Services
Deliverable
client delivery
Required skills
Customer service, identity verification, data accuracy, record management, system navigation, compliance adherence, Mandarin proficiency
Preferred skills
Casino operations experience, AML/CTF/KYC knowledge, second language proficiency
Responsibilities
Guide guests through membership application process, conduct identity and verification checks, validate customer information and documentation, maintain accurate records, operate as trusted frontline representative balancing service with regulatory obligations
Seniority
Individual Contributor, frontline role
