Internal Application Support
Core
Supporting and optimizing core business systems, resolving application issues, and maintaining system documentation to enable strategic IT innovation.
Role type
Mid-level IC application support engineer
Builds
Reliable ICT support and optimized core business systems for medical practitioners
Domain
Healthcare / IT Service Management
Required skills
Application support triage, ITSM (ITIL v4/5), Salesforce administration, API/integration knowledge (Boomi), Risk controls (privileged access/patch management), Reporting (Power BI/Crystal Reports), Microsoft stack (Windows/Office 365), Automation/Scripting (SQL/XML/.Net/PowerShell), Data security and integrity, Database management
Preferred skills
None stated
Technologies
Salesforce, Boomi, Power BI, Crystal Reports, Windows, Office 365, SQL, XML, .Net, PowerShell
Responsibilities
Resolve application issues, maintain system documentation, execute risk controls, design and implement system enhancements, respond to user change requests
Seniority
Mid-level, hands-on IC