Client Support Representative
Core
First point of contact connecting clients and families to allied health services for injury, disability, or rehabilitation.
Role type
Client Support Representative (Administrative)
Builds
Administrative support and scheduling for clinicians and team leaders
Domain
Allied Health (NDIS, Aged-Care, Insurance)
Deliverable
client delivery
Required skills
Call centre/hotline support experience, MS Office (Word & Excel), data entry, NDIS sector knowledge, high-volume enquiry management, multitasking under pressure
Preferred skills
Call centre or hotline support experience
Technologies
MS Office (Word, Excel)
Responsibilities
Handle client calls, emails, and referrals; Support clinicians and team leaders with admin and scheduling; Keep the office running smoothly with day-to-day coordination
Seniority
Mid-level (2+ years experience)
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